ALL ARE WELCOME

The Bojangles' Entertainment Complex strives to provide all of our guests with an enjoyable experience by offering services to assist with various needs and abilities. Our facility is equipped with various features and amenities that we hope will create an environment that is welcoming for all.

The BOplex encourages those needing to purchase tickets in accessible seating areas to do so as far in advance as possible. One accessible seat and up to three companion seats can be purchased on a first-come, first-served basis. Temporary auxiliary aids and services to qualified individuals with a disability may be provided.

- Bojangles' Coliseum wheelchair accessible seating is available in sections 106, 108, 110, 121 and 123 with a selection of sight lines and prices.

- Ovens Auditorium has 23 designated wheelchair accessible seating that is only available on the Orchestra level. They are available in the following locations: Orchestra Center (Row A, Row R), Orchestra Center Right (Row A, Row FF), Orchestra Center Left (Row A, Row FF), Orchestra Right (Row D, Row K), and Orchestra Left (Row C, Row K, Row N). Additional ADA seating is available in the balcony but can only be accessed via staircase.

We'll make every effort to accommodate accessibility needs on the event day for those with conventional seat tickets, but exchanges are subject to availability.

If you have questions or would like to receive additional information regarding the accessibility of our facility and resources, please contact us at the Box Office for more information.

No. These terms are used to describe animals that provide comfort just by being with a person. Because they have not been trained to perform a specific job or task, they do not qualify as service animals under the ADA.

Interpreters are available upon request. To provide qualified and appropriately prepared signers, we ask that you make your request at least three weeks before the performance. Every effort will be made to accommodate late requests, but the availability of a qualified interpreter cannot be guaranteed. Please call (704) 372-3600 to request this service.

Bojangles' Coliseum

The Coliseum has an FM amplified listening system for guest convenience. System units are available at the Coliseum administrative offices behind Section 116 on the lower concourse.

Ovens Auditorium

The Auditorium has an FM amplified listening system for guest convenience. System units are available at the coat-check room in the main lobby.

To obtain an Assistive Listening Device, guests will need to present proper identification (state ID, etc.). These devices are free of charge. These devices will need to be reserved in advance. Please call (704) 372-3600 for more information.

Bojangles Coliseum offers closed captioning for select shows through Verbit, an AI-powered Automatic Speech Recognition platform. When available, digital signage will display a QR code that allows you to access captions for those events on your mobile device. Verbit’s Captivate™ technology is designed to provide accurate, real-time transcription for speech-intensive experiences, helping make our events more accessible to all guests.

Bojangles Coliseum

Concession stands and food carts are located throughout the Coliseum. Courteous personnel can read menus orally and assist in taking food to your seats, staff them. If you need additional assistance contact the nearest event staff member. Skip the lines at Charlotte Checkers games by downloading our new mobile ordering app.

Ovens Auditorium

Concession stands are located in the main lobby and Starlight Lounge. Upon request, food service hosts will read menus located at each concession stand. If you need additional assistance, contact the nearest usher.

No. We only allow service animals inside.

Bojangles' Coliseum
The Main Entrance to Bojangles’ Coliseum is located off of Briar Creek Road. The elevator at Section 110 provides access to the lower concourse.

Ovens Auditorium
The main entrance to Ovens Auditorium is located on the north side of the building, facing Independence Blvd. The elevator located in the main lobby provides access to the Starlight Lounge for additional restrooms and concession stands. Please note, the Mezzanine and Balcony seating areas are not wheelchair accessible.

Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person's disability. Public entities must allow miniature horses to accompany people with disabilities where “reasonable.” Four factors may be used to determine what is reasonable:

The miniature horse is housebroken.

The miniature horse is under the owner’s control.

The facility can accommodate the miniature horse’s type, size, and weight.

The miniature horse does not compromises legitimate, necessary safety requirements.

Yes, a Mamava lactation pod is located in the connector space between Bojangles Coliseum and Ovens Auditorium. It provides a quiet, private space for nursing parents.

Bojangles' Coliseum

Accessible restrooms and water fountains are available on the main and lower concourse.

Ovens Auditorium

Accessible restrooms and water fountains are available in the lobby.

Wheelchair accessible seating is available for our guests with disabilities. Tickets can be purchased online at Ticketmaster.com or in person at the Bojangles' Entertainment Complex box office. Those wishing to purchase accessible seats are allowed to have up to three companions sitting with them (based on availability). Bojangles' Coliseum strongly encourages those needing to purchase tickets in accessible seating areas to do so as far in advance as possible. All accessible seating will be allocated on a first-come, first-served basis. We'll make every effort to accommodate accessibility needs on the event day for those with conventional seat tickets, but exchanges are subject to availability.

When it is not obvious what service a dog provides, a public entity may ask two questions:

Is the service animal required because of a disability?

What work or task has the service animal been trained to perform?

A public entity is not required to permit a service animal if the animal would create a legitimate safety risk or would fundamentally alter the nature of a public entity’s programs, services, or activities.